Guangdong: enhancing the construction of "wisdom" pharmacy service levels

Time: 2015-07-30

Author: LiZheng finishing

Guangdong province bureau of traditional Chinese medicine endless power in the exchange of experience

In march of this year, prime minister li keqiang is put forward in the national "two sessions" report "Internet +" and "healthy China" strategy, raised a hot wave of "Internet + medical". In order to be able to better use of the Internet and Internet of things platform, reconstruction of traditional Chinese medicine logistics, optimizing the service process of traditional Chinese medicine, to realize the whole chain of Chinese medicine development, vigorously promote the construction of intelligent pharmacy in guangdong province, provide patients with safe, efficient, high quality integrated pharmaceutical affairs service, meet the higher requirements of modern residents to services of traditional Chinese medicine.

Wisdom pharmacy early in guangzhou and shenzhen investment construction area of 20000 square meters of modern drug storage, dispensing, decoction, distribution center, including for hospitals and community medical institutions and patients to Chinese medicine yinpian, Chinese and western medicine dispensing and traditional Chinese medicine decoction, paste production, delivery door to door services. On June 2, intelligent pharmacy officially put into trial operation. On June 15th, wisdom pharmacy to receive guangdong hospital of electronic prescription, implement and deliver to the patients with drugs, has 6067 service, delivery rate of 100%, has not received complaints.

Compared with the traditional service mode may bring the crowded environment, service process complex, seeing doctors process is not clear, human cost costs and a series of problems, wisdom new business process in improving patients hospitalized in the pharmacy experience has incomparable advantages. According to the wisdom of pharmacy operation system, can be easily patients simply by moving the end of the online registration, know the exact time, and can see people in the hospital, prescription and drug distribution information of the registered mail. Hospital after understand relevant situation of patients, the patients of electronic prescription to the pharmacy wisdom, the deployment of drugs, the decoction and distribution were performed by wisdom pharmacy. Wisdom presence greatly shortened the outpatient pharmacy patients stay in the hospital waiting time, reduce the chance of a cross infection, and solved the quality problem of the patients and tisanes are not tisanes, save the time of generation of Fried patients once again return to the hospital for medicine. For hospitals, wisdom can not only reduce the outpatient pharmacy traffic, improve the clinic environment and order, it could also help save manpower cost, save space, improve patients' overall satisfaction of hospital services.

Wisdom pharmacy technology and reasonable process design, set up and responsibilities clear, staff should pass strict training and examination to mount guard, and must be in accordance with the standard operation procedure to finish the work. Drug dispensing process, need the pharmaceutist 100%'s review, is subject to 100% after reviewers to review again. Strive for accurate and timely delivery service, the entire bar code identification. Before 12 o 'clock in the morning to receive prescriptions in the city, on the day of the delivery; After 12 o 'clock, overnight delivery. At present, guangzhou first project using tisanes machine 72 units, run at full capacity, the day tisanes number up to 600 square, 4000; 228 sets of phase ii project of installed, put into operation in August, day tisanes number up to 2200, 15000. Wisdom of west medicine pharmacy service system and paste service system will also be launched in succession. Smart pharmacy, future also will launch mobile client APP, support the third-party payment platform, let the patient enjoy more convenient time-saving health services and medical experience.

Medicine is a matter of life and health of patients, how to ensure the quality of wisdom pharmacy medicines and dispensing, decoction, distribution of security is a huge challenge, need in the management idea, system and staff training and malicious kung fu. Pharmacy belongs to new things, in addition, the wisdom in the pharmaceutical industry, at present not qualitative, facing regulatory embarrassment. Wisdom pharmacy is highly dependent on the Internet technology and information technology means, the construction of the project operating costs and the stability of the system are the key problems that must be solved in the process of further development.