Using details improve patients' medical experience

HuWenYing Traditional Chinese medicine hospital, hubei province xiangyang

China's traditional Chinese medicine reported

        Recently, Harbin medical university hospital affiliated first with a vicious attack much social concern. Reflect on the reason why, the author thinks that improve patients' medical experience should be attached.

        Nowadays, people often complain that the doctor-patient relationship nervous, doctor-patient communication between fareed zakaria, but to how well the doctor-patient communication, improve patients' medical experience, how to effectively solve the doctor-patient conflicts is vacant. In fact, the real communication not only lies in the improvement of the environment, medical doctor process optimization and the system building, improve and implement, more in details of building and integration. Sometimes, just a glass of water, a seats, a patient consulting solutions or even just a sincere smile maybe can dissolve in medical hidden trouble invisible.

        Remember GuoYi master li ren had a self-discipline poetry: medical ethics is the beacon medical doctor, let the life is the doctor medical effects, reduce the patients' pain is the doctor's responsibility, the pain of their own people such as pain is a doctor's duty.

        Lao li has 93 years old this year, still in the clinical first line of work, working for more than 70 years, and he always takes "the pain of their own people such as pain" concept, see patient such as relatives, but also for his "written in the brain, the thorough heart, carry out in action".

        The author side have colleagues also is such. In order to facilitate the patients, the consulting room regular paper towel. Because, many patients with abilities for long, one about suffered from illnesses will weep, and even burst out crying. Then pass a paper towel reflected the doctor patient care and respect, and can promote harmonious doctor-patient, have the patient of overcoming, and courage. When some patients for a variety of reasons, do not take medicine money check, or take the medicine but not his fare home or way of eating money will be generous and solution for patients of trapped.

        They thought and action gives us a profound lesson: well the details, not only need in concept set up "for the people" the idea, the more to put in every action.

        Since last year, the health ministry will "come on stage, the measures to improve convenience huimin doctor feeling" as a public hospital reform one of the five key work, launched many new measures. The medical and public hospital for themselves, how from "small" improvements, from "big" on the place, trying to return to public welfare, and promote the building of a harmonious society and, indeed, a long way to go.