Health: set "red packets account" as design how to patients "refund"

BiXiaoZhe (citizen)

Sources: health

        This city first announced the management of business bribes account of a clean and honest administration, medical personnel will be received bribes to turn over to the account. Yesterday, the Beijing municipal health bureau, said sources with the municipal bureau of health, the city hospital requirements by our "red envelope", "rake-off" report telephone, and accept supervision of patients. (September 30, the Beijing times)

        Beijing health department Settings "red packets account", let off the "red envelope" directly into the special "red packets account", its starting point is worth affirmation, but in my opinion, such a "red packets account" system design, with a kind of and not really responsible and "everything is all right" state of mind. Seems to be in the system promotion and designers eyes, as long as the doctor will "red packets" special account delivery have no problem, send "red packets" and the "red envelope" behavior so far can tell a, also can let hospitals and doctors keep clean, also can maintain industry atmosphere and image, etc. This idea is existence of misunderstanding.

        Even the doctor active will not return to the "red envelop", but send "red bag" the behavior of patients has been completed, these patients and families do not know their own "red packets" is ultimately into the "pockets" or into the "account", it will have been mistaken for doctors accept the "red envelope", is a doctor in charge the "red envelope" under just seriously to the doctor. That is "red packets" to the patient's damage and the influence of the doctor-patient relationship has been formed, thus, the "red envelope account" system design will not really improve and improved image doctor. The doctor because of the "red envelop account" mind, but send out a large number of the "red envelop" of the patients is not "reason have to", they will still to hospital and the doctor producing all sorts of misunderstanding, doctor-patient conflicts and disputes will not therefore solve.

        In addition, the design of the "red envelop account" has let this violation of principles and suspected illegal "red packets" "confiscated" meaning. However, "confiscated" is to comply with relevant provisions, also can be seen as a disguised to send "red bag" person a kind of "discipline", but it is undeniable that send "red bag" can aggravate the burden to patients, any a "red packets" are patient and family hard-earned money, patients send "red bag" is also subject to adverse environmental impact and induced cause. The increasing burden and in fact belong to their hard-earned money "confiscated, and not one of the most fair the most reasonable way, also let the so-called" red packets account ", more zone have a "pipe cool whether acid" meaning.

        In fact, the so-called "retreat back" red envelopes can really exist? Of course, there are individual "waif" kind "red envelope", "don't know who is sent" situation, it belongs to the extremely individual, let its "confiscated" problem is not big. But to a large number of patients with known name and "famous have name" red envelopes, itself should not accept, there may be a "refused to accept" let the patient after the problem of doubt. As long as hospitals and doctors a clear-cut stand and loudly publicity in advance in the former, fully make the patient and family to work, send "red packets" behavior is will be reduced to the lowest. Two, even if is "retreat" should also be "return" of the patients themselves or family member, also try not to enter the "red envelope account". Direct and patient communication retreat "red packets" can choose the appropriate diagnosis and treatment in after the completion time, and even can wait until patients recover after discharge from hospital or organization to retreat. We believe that through patience and meticulous work, the patient would have been happy to take "red envelope", because the height of the hospitals and doctors is responsible for the landlord trend patients "refund" red envelop "win the trust, and ultimately improve the doctor-patient relationship.

        "Red packets account" can have, but should not be a normal, direct to refuse or directly to the patient and family to retreat "red envelope", in a variety of meaning than will "red packets" hand over to enter the "red envelope account" the effect will be better, more accord with social justice.