Accountability system can not only point to the doctor

The 2015-12-10 07:41:07 | source: health | share

Wu handsome (doctor)

"With this machine, the patient can feel satisfied for service attitude of medical personnel at any time, to evaluate service quality, service attitude, or complaints, for two consecutive times by complaints and true doctor to get fired, we've already fired the two doctors." General hospital outpatient service in wuhan, guangzhou military area commands the hall on the first floor, the hospital director said, pointing to a supervision and evaluation of medical ethics and machine. (on December 3, the People's Daily)

In public hospitals, patients can complain the doctor is not news, but complaints was fired twice accountability are rare. In front of this iron medical cure, ought to give praise. But at the same time, also produced another problem, the supervision of a doctor, patients who to supervise the dean? Doctors can also at any time of the hospital's service attitude, service quality, service attitude for comments or complaints, and as the basis of accountability?

For a public hospital, the public medical service satisfaction? The first should be to hospital managers, rather than a line of clinicians. In big hospital doctors, for example. Every day they MenZhenLiang far overload, each patient's treatment time is only a short 3 ~ 5 minutes, patients easily will aim at the doctor. , at the same time, the cost of medical care, doctor will easy to be transformed into personal medical ethics problems; Again in small-scale operations of medical accident, if the hospital did not provide affordable services such as insurance for hospitalized patients, once the unacceptable accident, the probability of angry complaints in patients with a doctor.

The author argued for such a public-comment accountability, but don't agree with this point to only clinical frontline doctors accountability, because this kind of single one-way accountability, very easy to let the doctor be dereliction of duty, inefficient management a scapegoat. In the management alike, the doctor without supervision, causes the hospital formalized success and achievement. Yes, there is no complaints in patients with a doctor, but that's because doctors began to darling listen to patients, blindly obedient patients put forward various requirements, whether reasonable is not reasonable.

In a JiaoHaoSheng, really solve the deep contradiction? Is it true that patients received substantial benefits? Need further observation, to jump to conclusions, especially the conclusion not only the hospital managers. What doctors perform hospital management rules, the rules will show what kind of mental outlook and pursuit, these are fundamental in determining the quality of medical services. The practice of the complaint was fired twice doctors, at the risk of misleading the public, the original medical service is a doctor, doctor is so accountability to qualify.

Accountability system can not only point to clinical doctors, more supervision, dean of the supervision and the doctor, only by making more accountability covers each person to the hospital, can reflect fairness and efficiency, and can solve the deep-seated contradictions and problems. A doctor is not as and as, bane is a patient, a dean inaction and as, bane is a hospital, what does light or heavy, it is not difficult to judge.