The doctor to make an appointment to elderly real-name, guangdong foreign patients complaining

Action: hospital can adopt the way to an appointment

July 14, 2016 GMT

Source: guangzhou daily

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The original title: the doctor to make an appointment to elderly real-name, nonlocal patients complaining

The old man. (figure) reporter ZhuangXiaoLong perturbation

By the end of December this year, the province's 41 big hospital pilot real-name registration all make an appointment diagnosis (see this newspaper on July 13, A4), the new measures will work? What problem may encounter? Which group is difficult to adapt? Guangzhou daily reporter visited guangzhou women and children medical center, the second people's hospital of guangdong province and guangdong province people's hospital, each represents a specialized subject hospital, medium-sized comprehensive hospitals, diagnostic quantity above person-times large hospital, both doctors found that there are different acceptance of the new measures, hot big hospital booking rate even only half. Foreign patients, elderly patients is complaining.

Old man: I also want to learn about number by himself

"We have achieved all make an appointment in advance! Province two medical clinic director Chen wei said.

Originally, in February, the whole province 2 d will become the first clinic appointment three comprehensive hospitals, 6000 average daily number allocation, 100% is to make an appointment and see a doctor, cooperate WeChat payment function opening, as long as 15 minutes earlier than to make an appointment to the province, two in patients with medical treatment, don't have to queue, waiting, registered fee, take medicine, all the time at least 1 hour. And can make an appointment a week ahead of time, accurate to details. Reporter noted that outpatient service hall only keep a registered window, Chen wei introduces, this is emergency registration window, also accept some old patients make an appointment at the scene.

So, how patients feel?

"Old hai, a 62 - year - old residents Liao Yi is diabetes patient", 13, at the right moment is the day when she prescribe medicine to the hospital. She said, endocrine experts, director of medical master xiao ying, is a daughter on WeChat help to make an appointment three days ago, about 11, Liao Yi drink the morning tea, bought the food home, he reached the office, such as the 14 minutes to see the doctor.

"I also want to learn to oneself about number, daughter not always accompanied me, after all." Liao Yi said.

How do parents: know when children have a fever to about number

On October 8, 2015, guangzhou children's center visits the proportion is about 30% ~ 40%; Later, it became the province the first hospital to abolish all non-emergency artificial registered, all non-emergency patients to make an appointment to see a doctor first, the floor every day booking JiuZhenLv between 92% ~ 92%.

Children's center, director of the outpatient department of Xie Wanhua introduction, MenZhenLiang every day more than 10000 people, including ordinary outpatient number 7 days in advance can make an appointment, specialized subject, visit is start number allocation 3 months in advance reservation.

Most likely to get sick children's stage, care, more specialized subject hospital appointments, difficult?

38, said ms king, painless seven-year-old son repeatedly cough, a holiday started about an expert, but hasn't been around, so to the scene to see whether the rule ", but looks a little difficult, she waited for two hours, beside the self-service machine until half past ten number yet.

Speaking of make an appointment, parents ms yao is also full of bitterness. After 4 year old daughter in kindergarten, she says, is always a viral infection, ready to have a fever, to the children's center, 39 ℃ and 40 ℃, even if no convulsions or unconsciousness, emergency don't accept, "I can expect to child had a fever how about number?!" She has repeatedly begged the doctor to the plus sign, wait for the first half of more than 5 PM also look sick, but I heard that even the doctor soon plus also not line.

Problem: old man won't get to the Internet, not used to make an appointment

The diagnosis and treatment pilot real-name reservation list, not a court of zhongshan, but its opposite, belong to the same number more than average people's hospital of guangdong province is "list", the hospital said "pressure", this year 1 ~ 6 month dongchuan hospital outpatient appointment but 52%, from 100% at the end of 12 all non-emergency booking target distance is too big.

Liang Min, director of the provincial medical receptionist FuWuKe introduction, starting in 2001, the hospital will vigorously opened multi-channel reservation, online booking, telephone booking, clinic and make an appointment... Everything, but still have half of the patients was registered on the site to see a doctor.

Foreign patients, elderly patients, it happened that the two groups for the appointment of the new technology acceptance is the lowest. Such as the provincial medical clinic patients, more than 50% in 50 years of age or older, won't make an appointment, not used to online is a common phenomenon.

Chen, a 72 - year - old mother-in-law and his wife Shang Bobo pointing at the provincial medical, every doctor is early to register at the site. The new move her head all big, her family a son and a woman were in domestic and abroad, simply don't understand what the remote appointments, two old is still in the old man mobile phone with large buttons, can't, eye mist and both brain is slow, simply can't stand the function of the smartphone, "I don't know what to do," her mother-in-law, said Chen didn't think old is "technical discrimination".

The system at four o 'clock appointment

Alert: some patients or forced to choose a small clinic

Q: real-name registration is a new move?

Answer: the reporter visits found that actually real-name registration in guangzhou area have already is not a new things, such as the province two medicine, medical real-name treatment rate reached 98%, more than 90% respectively.

Due to a minor may not have identity documents or Numbers, new measures and guardian id card binding, the children's hospital, maternal and child health care people think that is very good, it can start booking a number one medical records, the most conducive to hit the "dealers".

Province, however, two medical clinic director Chen wei also points out that, in fact, individual patients without real-name system, often because of sexually transmitted diseases such as infectious diseases, or individual privacy extremely pay attention to see a doctor, mandatory real-name system may lead to misdiagnosis, shunt. Such as abortion, adolescence ShiWuZhe many, may choose small clinic in order to avoid "real-name exposure" even illegal organization, this is alarming. Old man: you can choose to make an appointment at the scene of the hospital

Q: elderly patients who have an appointment "technical barriers"?

A: the reporter learns in the visit, to help elderly patients with booking "technical barriers", almost all retained the scene to make an appointment. Province, 2 d, for example, in addition to various WeChat, new technologies, such as pay treasure, website, APP booking way, still have the same pool of telephone booking, the booking number two big way, in addition to call 89168888, patients can also be in the hospital outpatient service building, 1 on 1 ~ 4 floor of each layer of self-help registered machine to make an appointment, have staff to assist, also set up an appointment on the first floor hall center; Can also be clinic and make an appointment, patients with chronic diseases by clinic doctors appointment appointment, for its time in a month.

Province medical register all of the Windows also provide on-site booking, all Numbers in the pool, the source can be about to the scene. In addition, the province medical in the second half will launch the medical APP, simpler than other new technologies.

Nonlocal patients: can't guarantee this

Q: foreign patients also want the system to make an appointment?

A: the hospital confirmed, yes. Reporters learned that big hospital in guangzhou, an average of nearly half of patients from other places, such as 2 d, outpatient nonlocal patients (45%), hospital accounted for 50%. The outpatient department director, said if the number on the day of the full, nonlocal patients consulting the clinic doctor, obtain the consent from the plus sign, but not mandatory.

The relevant person in charge of provincial medical, according to the provincial medical takes some famous experts specifically reserved the way a small site, for from the first time to diagnosis of the patients. However, "keep patients from the same day after disease" of the green channel and have been unable to continue.

Hospitals the hospital action, nonlocal patients and elderly patients can enjoy the same booking.

Caution: a promise or into the blacklist

Q: can't booking or late, how to do?

Answer: the reporter understands from the hospital, make an appointment to get out the number, the average is less than 10% to break a promise or retreat, to this, the hospital said, due to the current hospital reservation system is not belong to the entire province unified action, therefore, the majority is back, let the source number to return to the pool, most medical Cheng Tong, pay treasure or commercial registration "confiscated" make an appointment fee. But each hospital is estimated, 41 hospital unified pilot to make an appointment, all may fail blacklist system will be established, and communication, great company, may list other hospitals also received.

Fu center already implemented a blacklist to break a promise. After every appointment, patients will receive the prompt information, the hospital will inform inside, if to return to the hospital in the day; Promise more than three times to enter hospital credit blacklist, reservation will be limited.

"To break a promise to the relevant person in charge of 2 d think that punishment" itself is controversial, because the disease is change, go to hospital for medical treatment process, such as traffic jam or human control. But if consider to prevent "Fried, cattle" number "dealers" or reduce waste source, "confiscated" the registration fee, to break a promise blacklist, combining with the system to make an appointment, indeed there will be a good role.

To make an appointment diagnosis ratio

Province 2 d: 100%

Fu center: 92% ~ 95%

Provincial medical dongchuan outpatient service: 52% (reporter hsueh-hua ho correspondent ab, JinTing)