Prepaid card complaints increased more than thirty percent in regulation "kick" revealed loopholes

The 2016-09-18 08:04

Source: xinhua news agency

One of the largest health enterprises in henan zhengzhou two-dimensional fashion fitness club co., LTD., in May 2015, all of a sudden "shutdown", more than 200 consumers prepaid amount has been more than 5 million yuan. Multidimensional rights has lasted a year for this consumer, has once again to zhengzhou city industry and commerce, public security, business and other functional departments complaints, but the answer is "no return I tube". Consumers were helpless.

Reporter survey found that, on the one hand, the prepaid card consumer complaints in recent 5 years the average annual growth of 35.7%, close to 30000 in 2015; On the other hand, the accumulative total more than 900 billion yuan of prepaid card market, a large number of credit card behavior has not been incorporated in the regulation.

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Recently a number of citizens of zhengzhou reflect to the reporter, d body fitness may night suddenly closed last year, more than 200 consumer rights and interests is damaged. Members of Mr Zheng told reporters, in addition to swim in the dimensional body fitness, fitness facilities, also includes guest room, dining and foot bath, etc. At the beginning of the enthusiasm thoughtful service. So, Mr. Cheng spent 15000 yuan on the outlet is a membership card.

"But notice a sound all have no, suddenly closed." More to his angry, just near a week before closing, customer manager also citing preferential induction of his new prepaid phone 30000 yuan.

We have learned, at present the company vindicated the world branch alone has 208 members, involving the balance of prepaid card more than $5 million. Registration information of the members, the single remaining sum inside card most has more than 90000 yuan.

Investigative reporter understanding, dimensional body fitness is closed due to the original d body fitness Hu Jijian, chairman of investment real estate fund chain scission. In the second half of 2015, an industrial capital injection, and then the original two-dimensional fitness stores more quietly renamed "spruce fitness". Consumers reflect, part d experience successively received a phone call the spruce fitness customer manager, said: "to the original card and balance can continue to use, only to pay a sum of money to do card."

In recent years, prepaid card consumer market is developing rapidly, the scale has grown, has penetrated into all walks of life, but the prepaid card consumption into a hot dispute. State administration for industry and commerce, according to the "twelfth five-year" period, the prepaid card consumer complaints grew by an average of 35.7% a year; In 2015 reached 29300, of which the fitness industry complaints as high as 27.3%. Complaints are mainly concentrated in the business without authorization, terminate the service, "close run road", etc.